Bundle InventoryWe're here to help. Email support@bundleinventory.com and we'll answer within one business day (Monday to Friday, Pacific time). Please include your company name and, if it's about a store, which one.
Signed in to Bundle Inventory? The Help page in the app has step-by-step guides for every screen.
Getting started
- Sign up at bundleinventory.com. New accounts are reviewed before they open; you'll get an email when yours is ready.
- Connect your stores on the Stores page, then follow Setup: pull your SKUs, link packs and printed products to the items they're made from, and send your first counts.
- From then on, every sale in any store updates the others.
Connecting Amazon
- Go to Stores → Connect a store → Amazon, choose your marketplace, and tap Connect with Amazon. Approve access in Seller Central and you're back in Bundle Inventory, connected. No keys or Seller ID to enter.
- Bundle Inventory updates the quantity of your merchant-fulfilled (FBM) listings by SKU. FBA inventory is never changed.
- Merchant-fulfilled Amazon orders are read every 30 minutes and come off your stock; cancelled orders give it back. New Amazon stores start with Count this store's orders off: turn it on in the store's Edit, unless an order-management tool already brings your Amazon orders into another connected store (for example Shopify), so they aren't counted twice.
- We never access buyer names, addresses or other personal information.
- To disconnect: Stores → Amazon store → … → Disconnect in Bundle Inventory, and remove Bundle Inventory under Apps and Services → Manage Your Apps in Seller Central.
Other stores
- Shopify: install Bundle Inventory from your Shopify admin, or use Connect with Shopify on the Stores page.
- eBay (US): go to Stores → Connect a store → eBay and tap Connect with eBay, then approve Bundle Inventory on eBay. Fixed-price listings and variations with a SKU are synced. Turn on eBay's out-of-stock option so listings that reach 0 stay up.
- WooCommerce: the free Bundle Inventory Connector plugin for WordPress, or a WooCommerce REST API key.
- Walmart, BigCommerce, Square, Squarespace, PrestaShop and Magento: an API key you create in your own account. View setup instructions in the app shows where to find it.
- Etsy: for now through your own private Etsy app.
Common questions
- A product isn't updating in a store. Check it has a SKU, and that the SKU matches your item in Bundle Inventory. Different SKUs can be linked under SKU matching. Then use Pull SKUs now on the Setup page.
- Sales are counted twice. One store's orders probably also reach another connected store. Turn off Count this store's orders on one of them.
- Counts look wrong. Every change is in the item's history (tap its SKU). Fix a count with Set count or a Stocktake; the stores update right away.
- Something says a store refused a change. The Alerts and Activity pages show the store's message. Most often a key needs renewing: edit the store, or reconnect it.
Billing
Plans are priced by orders per month, with a 14-day free trial. Owners can change plan, update the card or cancel on the Billing page at any time.
Your account and data
- Every user has their own login with two-step sign-in. Owners add and remove team members on the Users page.
- To close your account and delete your company's data, email support@bundleinventory.com from an owner's address. See our Privacy Policy for details.
- Think your account or a store connection may be compromised? Email us straight away with "Security" in the subject.